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Choose the cleaning package that fits your needs, enter the date and address; create your appointment with a secure deposit.
Select the Standard or Detailed Cleaning Package tailored to your home/office size. If you wish, increase the number of cleaners as needed.
Choose the start day and time; add your address and any short notes like entry/parking.
Pay the deposit online by credit card or bank transfer; pay the remaining amount to the team on the cleaning day.
Pick the package you need, see the price instantly, and create your appointment with one click.
Our cleaner performs thorough, regular cleaning using their own supplies or those available at home; surfaces are wiped, floors are swept/vacuumed and mopped, windows are polished, and accessible areas are tidied; tasks requiring industrial equipment are excluded.
Empty apartment is thoroughly tidied; general dusting, floor and window cleaning are performed. Heavy construction residues and tasks requiring professional equipment are excluded.
Post-renovation basic tidying; fine dust is removed, surfaces are wiped, and windows are polished. Simple putty/stains may be removed with suitable chemicals; heavy tasks requiring industrial equipment are excluded.
In small/medium offices, regular and careful cleaning is performed; desktops are tidied, floors are cleaned, and common areas are kept hygienic. Tasks requiring industrial machines are excluded.
After-renovation basic tidying in the office; fine dust is removed, surfaces and windows are wiped, and floors are cleaned. Simple stains may be removed with suitable chemicals; tasks requiring industrial equipment are excluded.
The items below describe what is included in our cleaning packages. Which tasks can be completed depends on the duration you choose and the number of cleaners working at the same time. Our cleaner works with their own supplies or the materials available at home. Tasks without safe access or those requiring industrial equipment are not included.
Refrigerator interior cleaning and cleaning the insides of kitchen cabinets are included in our detailed cleaning packages.
Washing and hanging curtains are included in our detailed cleaning packages.
Washing and hanging curtains are included in our detailed cleaning packages.
Washing and hanging curtains are included in our detailed cleaning packages.
High-rise exterior façades, outer parts of balconies, working while leaning out/on ladders, and professional works requiring scaffolding, ropes, or safety harnesses are outside the package scope.
Cleaning the insides of kitchen cabinets is included in our detailed cleaning packages. Alternatively, you can have it done by purchasing extra hours.
Refrigerator interior cleaning is included in our detailed cleaning packages. Alternatively, you can have it done by purchasing extra hours.
As these tasks require a certain duration depending on the size of the home, detailed cleaning packages are offered with an increased team size. For less extensive needs, you can have them done by purchasing extra hours.
We do not provide professional sofa/couch washing. In standard cleaning, sofas may be lightly wiped with a damp cloth. As these tasks require time depending on the number of sofas, detailed packages are offered with increased team size. For less extensive needs, you can have them done by purchasing extra hours.
Optional; provided in addition to the cleaning service. Not professional catering. Assistance with everyday pot meals and simple preparations (salads/side dishes) using materials available at home. Scope depends on the duration and team size you choose.
Optional; provided in addition to the cleaning service. Not a professional dry-cleaning/press service. Using the home iron and board, basic garments and home textiles are ironed, organized, and put away. Scope depends on the duration and team size you choose.
Temizlikiste.com is a marketplace platform that connects people who need daily cleaning with independent cleaners, providing the technology and infrastructure. (Temizlikiste.com is not an employer; it brings parties together safely and streamlines the process.)
How does it work? You choose a suitable package, enter your address–date–time details, and create your request. Once approved, your request is forwarded to verified and experienced providers; the available person/team is assigned and you are informed.
Trust & quality: All providers go through profile/control checks (ID verification, etc.); their past jobs, ratings and reviews are examined. Thanks to our organizational memory, we help you work with people who have high satisfaction rates.
Packages & scope: We operate with clear service packages defined by duration, team size, and content. Your selected package clearly states which tasks will be done in which rooms.
Satisfaction principle: We serve with a “satisfaction-guaranteed cleaning” approach. If the expected quality is not achieved, you can inform us for make-good options; we resolve the process quickly.
Tracking & support: From start to finish, your reservation is tracked in our system; our support team assists whenever needed.
Channels:
Fast online reservation (3 steps):
Note: After approval, a suitable person/team is assigned to your request and you are informed.
Reservations: You can create online reservations 24/7 via our website and apps.
Customer service: We operate every day between 09:00–19:00.
Contact channels: You can reach us via call center phone, WhatsApp, or Instagram DM (message or call).
Note: Messages sent outside business hours are answered at the start of the next working period.
Istanbul coverage: We serve all districts of Istanbul.
Scope: Our service area is currently limited to Istanbul. We’ll announce any expansion.
Services offered: House cleaning, vacant house cleaning, office cleaning, post-construction house cleaning, post-construction office cleaning.
Not offered: Steam cleaning, carpet washing, sofa/upholstery washing, industrial cleaning that requires special equipment and expertise.
Info: You can select the service package you need on our platform. Package details clearly state what is and isn’t included.
Package logic: The number of people and the duration are designed according to the size of the home/office. When you choose a package that fits your needs, the included tasks are normally completed within this time.
Selection tip (summary): For small spaces like studios (1+0) and 1+1, 5 hours / 1 person is usually sufficient. For 2+1 and larger, more rooms/areas, or heavy dirt, consider 8 hours and/or an additional person.
Increasing team size: If you want to focus more on certain rooms, finish faster, or handle heavy dirt, you can add extra personnel to increase speed and scope.
What’s included? Package details clearly list tasks such as general surface and floor cleaning, kitchen and bathroom cleaning, dusting, and (depending on the package) window cleaning.
Excluded (examples): Sofa/carpet washing, steam cleaning, and industrial tasks requiring special equipment are not included (there is a separate package for post-construction).
Extra time/work: If additional time or tasks beyond the package are needed, get prior approval for any extra time/fee before starting.
Check: At the end, you can review with a short checklist and obtain customer approval.
Yes. When placing an order, you can choose With Supplies or Without Supplies.
With Supplies: The cleaner brings standard cleaning supplies. The supplies fee is added to the total price and appears as a separate line item in the payment summary.
Sample standard list (may vary by package): bucket, cloths, hand brush, bleach, glass cleaner, degreaser, dishwashing liquid, dish sponge, scrub pad/steel wool, scraper blade, gloves.
Without Supplies: You provide the supplies; the cleaner provides labor only.
Notes:
Definition: At Temizlikiste, our goal is “satisfaction-guaranteed cleaning.” If the service you receive does not meet the expected quality for the tasks within your selected package, the guarantee applies.
IMPORTANT CONDITION (report immediately): You must inform us before the cleaner leaves the address. This allows us to provide a quick solution within the same visit, such as a free short make-good (e.g., an extra 1 hour of work).
Scope: The guarantee applies only to tasks included in the package. Requests outside the package and special-equipment tasks (e.g., steam cleaning, professional sofa/carpet washing) are excluded.
How to report? Contact us with your order number, a brief description, and—if possible—photos/videos via phone (09:00–19:00), WhatsApp, or Instagram.
Process: We record your notice, assess the situation on site, and offer an appropriate solution. We reserve the right to prevent misuse of the guarantee.
Transportation (public): You do not need to pay any extra public-transport fee.
Transportation (taxi): If public transport is unavailable and a taxi is required, the taxi fare is paid by the customer.
Meals: For jobs of 5 hours or more, lunch is provided by the customer.
Break: For full-day work, i.e., 5 hours or more, a 30-minute meal break is included in the cleaning time.
Package-based: The number of cleaners depends on your selected package and the size of your place.
General practice: For studios (1+0) and 1+1 apartments, 1 person / 5 hours is usually sufficient. For 2+1 and larger spaces or more comprehensive cleanings, 1–2 people / 8 hours may be planned.
During booking: You’ll clearly see the team size and duration on the order screen and reconfirm them at checkout.
Assignment: After approval, a suitable person/team is assigned and you’re informed.
Changes: If you need extra people or time, request it before the job starts; availability and any extra fee are evaluated per package rules.
Immediate notice: Please inform us before the cleaner leaves the address if you are not satisfied.
Primary resolution: Our first solution is a free short make-good within the same visit (e.g., extra time/work).
Scope: The guarantee is limited to tasks included in your selected package; out-of-package requests and special-equipment tasks are excluded.
How to reach us? Contact us with your order number, a brief note, and—if possible—photos/videos via phone (09:00–19:00), WhatsApp, or Instagram.
Process: We record your request, assess the situation on site, and apply an appropriate solution. We reserve the right to prevent misuse of the guarantee.
General rule: Interior surfaces are included in the package; exterior surfaces depend on access and safety conditions.
Possible cases: Balcony-side windows/doors, exterior surfaces that are safely reachable from the ground; the outer side of inward-opening (tilt & turn, etc.) windows accessible from inside.
Not performed: High-rise exterior façades, areas beyond balcony rails, leaning out or ladder work, and professional tasks requiring scaffolding/rope/safety harness.
Safety & weather: No exterior cleaning in risky weather conditions such as wind or rain.
Safety advice: For high floors and large windows, prefer cleaning only the parts the cleaner can reach without leaning out of the window. For remaining sections, we recommend using extendable window-cleaning tools sold affordably in stores.
General rule: Our priority is the tasks specified in your package details; wall wiping is not included in standard packages.
When possible: If you request it and there is time left within the package duration, wall wiping can be done.
Extra time/fee: If time is not sufficient, service can be provided with prior approval for any extra time/fee before starting.
Limitations: Very high/inaccessible areas, special paints (silicone, pearlescent, textured), and delicate surfaces may be declined due to risk of damage.
Note: Stain removal effectiveness varies by surface; if needed, a small test area is tried first.
Standard scope: We do not provide professional sofa/couch washing. In standard cleaning, a light wipe with a damp cloth may be done on sofa surfaces.
When is it done? If there is time left within the package and you request it, surface-level wiping can be performed. Heavy stains/odors, deep cleaning, or machine/steam work are not included.
Product use:
Standard scope: We do not provide professional carpet/sofa washing.
Alternative (surface wipe): Upon request, and if there is time left within the package, sofas/carpets can be lightly wiped with a damp cloth; no guarantee for deep stains/odors.
Equipment: We do not use steam machines or other special equipment.
Product use: In the without-supplies option, you provide the product; with supplies, only standard surface cleaners are used (no special shampoo/device).
Fee/time: If package time is not sufficient, surface wiping is outside the package and may require prior approval for extra time/fee.
No. We do not offer steam cleaning and we do not use steam machines.
No. When creating a reservation, just mention your pet in the “note to the cleaner” field. This way, we’ll assign a pet-friendly cleaner with no allergies.
Small note: For safety, we recommend keeping pets that may show aggressive behavior in a separate room during the service.
Yes. During booking, you can pay a deposit by card or bank transfer, and pay the remaining amount in cash to the cleaner at the end of the job. If you prefer, you can also complete the remaining payment by bank transfer.
Yes. During booking, you can make the prepayment by card or bank transfer (EFT). You can also pay the remaining amount to the cleaner by bank transfer (EFT) at the end of the job.
Yes. You can securely make the prepayment by credit card on our website via the AKBANK Virtual POS infrastructure.
The remaining amount must be paid in cash or by bank transfer (EFT) at the end of the job.
72 hours or more before: You can cancel free of charge or change the date free of charge.
24–72 hours before: A 40% cancellation/prepayment fee is charged for cancellations; date-change requests are subject to the same terms.
Less than 24 hours: No cancellations/changes are accepted and no refunds are issued.
Refunds/payments: If you made a prepayment, for cancellations within 24–72 hours the remaining amount after the deduction is refunded to the original payment method. No refunds within 24 hours.
24 hours or more before: You can change the date/time free of charge.
Less than 24 hours: No cancellation, refund, or change is possible.
Why should it always be taken out?
Quick reminder
Our advice: The premium is very low (about TRY 17). Make the notification before each job and keep the payment receipt/policy number or a screenshot on file.
Quick reminder: Terms and amounts are subject to SGK regulations; check current figures via e-Devlet/SGK.
Working fewer than 10 days in a month (daily/short-term)
Note: Terms and amounts are subject to SGK regulations; check current figures via e-Devlet/SGK.
Support: For orders created through our platform, you can get assistance at every step by calling our contact center or via WhatsApp.
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