TEMIZLIKISTE.COM TERMS OF USE & MEMBERSHIP AGREEMENT (PACKAGE / PREPAYMENT MODEL)

Effective date: 01.11.2025

ARTICLE 1 – Parties and Acceptance

1.1. This agreement (“Agreement”) is concluded between NEWTURK TURİZM TİCARET LTD. ŞTİ., the operator of the website www.temizlikiste.com and its iOS/Android apps (together, the “Platform”), and the natural or legal person using the Platform (“User”), by the User’s electronic acceptance.

1.2. Access to / membership of the Platform means that all provisions of this Agreement have been read, understood, and unconditionally accepted. Each is a “Party”; jointly, the “Parties”.

ARTICLE 2 – Definitions

User: A natural/legal person holding an account on the Platform.

Customer (Service Recipient): A User who selects a package and requests cleaning services via the Platform.

Service Provider (Independent Provider): A verified person/team/company that actually performs the cleaning services.

Package: A predefined service content with duration, team size, scope, and “with/without materials” status.

Prepayment / Platform Fee: The mediation/infrastructure fee paid to the Platform upon order creation.

Remaining Service Fee: The part of the package price to be collected on the service day.

Content: Any data posted by Users (texts, images, ratings, reviews, profile data, etc.).

ARTICLE 3 – Purpose, Scope and Model

3.1. Temizlikiste.com is an intermediary service provider (marketplace) under e-commerce rules, supplying technology/infrastructure. The Platform is not an employer.

3.2. The Platform is neither the provider nor seller of the service; the service / distance sales relationship forms exclusively between Customer ↔ Service Provider.

3.3. The Platform hosts content without prior review; if illegality is suspected, content may be removed or restricted.

ARTICLE 4 – Membership, Account Security, Verification

4.1. Minimum age 18 for natural persons; for legal entities, an authorized representative acts.

4.2. Users declare that identity/contact details are accurate and current and are responsible for username/password security.

4.3. To ensure trust/integrity, the Platform may require identity/contact verification and further documents and may restrict/suspend accounts until provided.

ARTICLE 5 – Flow (Package Selection → Assignment → Prepayment → Service Day)

5.1. The Customer selects a suitable package and creates a request with address–date–time.

5.2. A suitable verified Service Provider/team is assigned by the Platform and notified.

5.3. The order becomes firm once the Prepayment is received; Prepayment is solely the Platform fee and not the collection of the Remaining Service Fee.

5.4. As a rule, the Remaining Service Fee is paid directly to the Service Provider on the service day (cash/bank transfer). The Platform does not hold escrow and—unless a specific instruction is issued—does not guarantee direct payments.

5.5. Phone numbers are displayed after order creation; operational coordination is conducted directly between the Parties. No in-platform messaging is provided.

ARTICLE 6 – Pricing, Invoicing, Taxes

6.1. The Platform Fee may vary by category, season, promotions, and operational conditions and is announced on the Platform.

6.2. Invoicing: The Platform issues an e-invoice/e-archive for Prepayment. Documents for the Remaining Service Fee are issued by the Service Provider.

6.3. Tax obligations (income/VAT/withholding, etc.) rest with the responsible Party depending on activity and status. The Platform provides no legal/tax advice, filing, or payment.

ARTICLE 7 – Authorizations, Qualifications, Insurance (No Employment Relationship)

7.1. The Platform is not an employer, employer’s representative, staffing agency, subcontractor, or commission agent; it only provides matchmaking/planning technology.

7.2. Any required permits/licenses/certificates/qualifications are the responsibility of the relevant Party.

7.3. For household services, social security/occupational safety obligations rest with the Parties. The Platform does not provide/guarantee insurance.

7.4. Risks (work accident/occupational disease/damage, etc.) primarily concern Customer ↔ Service Provider.

ARTICLE 8 – Usage Rules and Prohibitions

8.1. Activities to bypass Prepayment/Platform processes are prohibited.

8.2. Phone numbers may only be used to coordinate the specific order; sharing with third parties and unsolicited marketing are prohibited.

8.3. Prohibited: misleading/incomplete content, abusive pricing, spam, scraping, malware, unlawful data collection, insult/hate speech.

8.4. Upon violations, content may be removed, visibility limited, accounts suspended/terminated, and legal action taken.

ARTICLE 9 – Ratings, Reviews, Ranking

9.1. Reviews must reflect real experience and comply with law and good faith.

9.2. Manipulation/incentivized reviews are prohibited; content may be removed upon suspicion. The Platform is not responsible for review content.

ARTICLE 10 – Intellectual Property

10.1. The Platform’s trademarks, software, designs, and all IP belong to the Platform or licensors; any unauthorized use is prohibited.

10.2. Users warrant they own rights to uploaded content and grant the Platform a simple license for publication.

ARTICLE 11 – Liability Limitations and Disclaimers

11.1. The Platform is not liable for quality, timely/conforming performance, safety, loss/damage, theft, damage from cleaning agents, health/emergencies, non-payment of the Remaining Service Fee, or other disputes between the Parties.

11.2. The Platform is not party to labor/employment claims.

11.3. Despite reasonable technical/organizational measures, the Platform is not liable for outages, data loss, cyberattacks, or indirect damages.

ARTICLE 12 – Prepayment, Cancellation–Refund–Date Change (Reference)

12.1. Refunds and deadlines relating to Prepayment are governed by the “Cancellation–Refund–Date Change Agreement” and are binding.

12.2. For the Remaining Service Fee, the rule of direct payment on service day applies as well as—where applicable—the “single account/channel instruction” and “collection agency (step-in)” rules set in that agreement.

ARTICLE 13 – Personal Data and Cookies

13.1. Personal data are processed per the KVKK Information Notice; the Cookie Policy applies. Explicit consent is collected for non-essential categories.

ARTICLE 14 – Modification, Suspension, Termination

14.1. The Platform may suspend/terminate accounts for security/compliance/operational reasons.

14.2. This Agreement may be unilaterally updated; changes are published on the Platform and take effect upon publication.

14.3. Users may close their account at any time; statutory retention duties remain unaffected.

ARTICLE 15 – Force Majeure

15.1. Unforeseeable events (natural disasters, pandemic, war, broad infrastructure failures, legislative changes, strike/lockout, etc.) constitute force majeure; obligations are suspended during their continuance.

ARTICLE 16 – Notices and Evidence Agreement

16.1. Contractual notices are principally by e-mail. Operational coordination may use the displayed phone numbers; legal acts (objection, termination, claim, submitting evidence, etc.) must be by e-mail.

— Platform notice address: info@temizlikiste.com (if needed KEP: newturk@hs01.kep.tr).

— User notice address: the e-mail declared upon registration (changes must be notified within 7 days; otherwise the former address remains valid).

16.2. Provided there is no server error/bounce, e-mails are deemed received on the sending day, at the latest by end of the next business day.

16.3. The Platform’s commercial books and server/log records constitute conclusive evidence under procedural law.

ARTICLE 17 – Dispute Resolution and Jurisdiction

17.1. Amicable resolution and communication take priority.

17.2. The law of the Republic of Türkiye applies; outside consumer matters, the courts and enforcement offices of Istanbul (Anatolian side) have jurisdiction. Consumer protection rules remain applicable to consumers.

ARTICLE 18 – Interpretation, Severability, Entire Agreement

18.1. Invalidity of any provision shall not affect the validity of the rest.

18.2. This Agreement and the referenced policies/contracts (KVKK Notice, Cookie Policy, Cancellation–Refund–Date Change Agreement, etc.) apply as a whole.

ARTICLE 19 – Entry into Force, Term, Survival

19.1. First entry into force on 01.11.2025; later versions enter into force upon publication on the Platform.

19.2. The Agreement is for an indefinite term while use/membership continues.

19.3. Termination does not affect provisions that by nature survive (IP, liability limits, evidence agreement, jurisdiction, personal-data retention duties, etc.).

User Declaration

The User confirms having read and understood this Agreement and all referenced documents; understands the operating model (package/prepayment), responsibility split, and their own obligations; will fulfill legal/tax/permit-certificate/insurance duties; will act with the diligence of a prudent merchant where applicable, otherwise with the care of a reasonable person and in good faith; the Platform provides only intermediation/technology and is not party to the remaining-payment/employment relationship.

Contact

www.temizlikiste.com | info@temizlikiste.com | KEP: newturk@hs01.kep.tr