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This notice explains, in a clear and accessible way, how Temizlikiste.com processes your personal data.

Our company, NEWTURK Turizm Ticaret Limited Şirketi (“Temizlikiste.com”), informs you about the activities carried out via www.temizlikiste.com and our iOS/Android applications. Temizlikiste.com is an e-commerce platform; membership is required in order to purchase or provide services.

Membership allows us to offer you a personalised experience by tracking your requests, reservation history and reviews. Within this scope, certain personal data may be processed for the purposes set out below in compliance with the law, may be shared for the specific purpose with our contracted business partners only to the extent necessary, and may be stored in systems provided by our technology suppliers.

For processing activities that require explicit consent (e.g., marketing communications, optional personalisation and analytics cookies), we always present a consent screen. If you do not grant consent, you can still use the core services (such as account creation, request/offer workflows, payment and order management); only the relevant optional features will be disabled.

Data Controller

NEWTURK TURİZM TİCARET LTD. ŞTİ.

Address: Cevizli Mah. Tugay Yolu Cad. No:20 Ofisim İstanbul Plazaları A Blok Kat:9/41 Maltepe / İstanbul / Türkiye

Phone: +90 216 330 38 48

Website: www.temizlikiste.com

E-mail: info@temizlikiste.com

KEP: newturk@hs01.kep.tr

MERSİS No: 0631129991200001

Data Center: Istanbul / Türkiye

What Data Do We Process?

1. Identity and contact: name–surname, e-mail, phone, address
2. Account and usage: membership info, preferences/settings, login–logout and device/log records
3. Order and offer: request details, offers, date and time information
4. Payment and invoicing: amount, transaction time, invoice details; card/payment data at a masked level
5. Feedback: ratings, reviews, support requests
6. Professional-specific: service categories, experience, availability
7. Note: As a rule, we do not process special categories of personal data; if needed, they are processed only with your explicit consent and in line with the law.

Purposes and Legal Grounds (KVKK)

1. Creating and managing your membership — performance of a contract (Art. 5/2-c)
2. Matching requests and offers; provision of services — performance of a contract (Art. 5/2-c)
3. Payment, invoicing, accounting — legal obligation (Art. 5/2-ç)
4. Communication and support processes — legitimate interest (Art. 5/2-f)
5. Security and fraud prevention — legitimate interest (Art. 5/2-f)
6. Improvement, analytics and performance — legitimate interest (Art. 5/2-f)
7. Commercial communication/marketing (SMS, e-mail, push) — explicit consent (Art. 5/1 and Law No. 6563)

How Do We Collect Your Data?

We obtain data electronically through forms on our website and iOS/Android apps, via support channels, cookies and similar technologies, and records generated during payment and operational processes.

Recipients / Categories of Recipients

1. Parties to the service: cleaning professionals/companies or service-receiving users — only to the extent necessary for performance of the order
2. Service providers: general supplier groups such as hosting, backup, security, notifications, customer support, payment/accounting, analytics/reporting
3. Authorised persons, institutions and organisations: within the scope of legal obligations
4. All sharing is limited and proportionate to the purpose.

Transfer of Data Abroad

Since services such as cloud, e-mail, notifications and analytics may use systems located abroad, your personal data may be transferred abroad. Such transfers are carried out under KVKK Art. 9 via one of the lawful mechanisms, such as a Board adequacy decision, contracts providing adequate protection + Board authorisation, or your explicit consent.

Retention Periods

1. Membership and profile: for the duration of membership; 3 years after deactivation
2. Order/offer, payment and invoice records: 10 years (Commercial Code and tax laws)
3. Support correspondence: 3 years
4. Security/access logs: 2 years
5. Commercial communication opt-in/opt-out records: 3 years
6. Cookie data: as specified in our Cookie Policy
7. When the period expires, data are deleted, destroyed or anonymised.

Your Rights (KVKK Art. 11)

You have the right to learn whether your data are processed; to request information; to learn the purpose of processing and whether data are used accordingly; to know the domestic/overseas recipients; to request correction if incomplete/incorrect; to request deletion/destruction when processed contrary to the law; to request notification of actions taken; to object to results arising solely from automated processing; and to claim compensation for damages.

How to Apply

1. E-mail: info@temizlikiste.com
2. KEP: newturk@hs01.kep.tr
3. We respond to your applications within 30 days at the latest. If you are not satisfied with the outcome, you may lodge a complaint with the Personal Data Protection Authority, in accordance with the procedures and time limits set by the Law.

Cookies

We use cookies to improve your experience and measure performance. For details, please see our Cookie Policy.

Updates

We may update this notice from time to time. The most current version is always available on this page.

Effective date: 01.11.2025

Consent Statement (KVKK No. 6698)

Within the scope of Law No. 6698 on the Protection of Personal Data (KVKK), I declare that I have read and understood the Information Notice. In this context, I expressly consent to:

1. Processing by Temizlikiste.com of my identity, contact, account/usage, order/offer, and payment data for the purposes of carrying out membership/reservation, request–offer, payment, and customer relations processes.
2. Sharing of the information required for performance of the order with the relevant cleaning professional/company.
3. Processing of my device/usage data within the scope of cookies/pixels during my use of the website and mobile application.
4. Transfer of my personal data abroad, where necessary (within the scope of platform operation and data hosting), pursuant to Article 9 of the KVKK, in connection with cloud, e-mail, notification, and analytics services.
5. Sending of marketing, promotional, and satisfaction communications via SMS/e-mail/push channels.

My consent is limited to the stated purpose and scope, proportionate, and only to the extent required for the service.

TEMIZLIKISTE.COM TERMS OF USE & MEMBERSHIP AGREEMENT (PACKAGE / PREPAYMENT MODEL)

Effective date: 01.11.2025

ARTICLE 1 – Parties and Acceptance

1.1. This agreement (“Agreement”) is concluded between NEWTURK TURİZM TİCARET LTD. ŞTİ., the operator of the website www.temizlikiste.com and its iOS/Android apps (together, the “Platform”), and the natural or legal person using the Platform (“User”), by the User’s electronic acceptance.

1.2. Access to / membership of the Platform means that all provisions of this Agreement have been read, understood, and unconditionally accepted. Each is a “Party”; jointly, the “Parties”.

ARTICLE 2 – Definitions

User: A natural/legal person holding an account on the Platform.

Customer (Service Recipient): A User who selects a package and requests cleaning services via the Platform.

Service Provider (Independent Provider): A verified person/team/company that actually performs the cleaning services.

Package: A predefined service content with duration, team size, scope, and “with/without materials” status.

Prepayment / Platform Fee: The mediation/infrastructure fee paid to the Platform upon order creation.

Remaining Service Fee: The part of the package price to be collected on the service day.

Content: Any data posted by Users (texts, images, ratings, reviews, profile data, etc.).

ARTICLE 3 – Purpose, Scope and Model

3.1. Temizlikiste.com is an intermediary service provider (marketplace) under e-commerce rules, supplying technology/infrastructure. The Platform is not an employer.

3.2. The Platform is neither the provider nor seller of the service; the service / distance sales relationship forms exclusively between Customer ↔ Service Provider.

3.3. The Platform hosts content without prior review; if illegality is suspected, content may be removed or restricted.

ARTICLE 4 – Membership, Account Security, Verification

4.1. Minimum age 18 for natural persons; for legal entities, an authorized representative acts.

4.2. Users declare that identity/contact details are accurate and current and are responsible for username/password security.

4.3. To ensure trust/integrity, the Platform may require identity/contact verification and further documents and may restrict/suspend accounts until provided.

ARTICLE 5 – Flow (Package Selection → Assignment → Prepayment → Service Day)

5.1. The Customer selects a suitable package and creates a request with address–date–time.

5.2. A suitable verified Service Provider/team is assigned by the Platform and notified.

5.3. The order becomes firm once the Prepayment is received; Prepayment is solely the Platform fee and not the collection of the Remaining Service Fee.

5.4. As a rule, the Remaining Service Fee is paid directly to the Service Provider on the service day (cash/bank transfer). The Platform does not hold escrow and—unless a specific instruction is issued—does not guarantee direct payments.

5.5. Phone numbers are displayed after order creation; operational coordination is conducted directly between the Parties. No in-platform messaging is provided.

ARTICLE 6 – Pricing, Invoicing, Taxes

6.1. The Platform Fee may vary by category, season, promotions, and operational conditions and is announced on the Platform.

6.2. Invoicing: The Platform issues an e-invoice/e-archive for Prepayment. Documents for the Remaining Service Fee are issued by the Service Provider.

6.3. Tax obligations (income/VAT/withholding, etc.) rest with the responsible Party depending on activity and status. The Platform provides no legal/tax advice, filing, or payment.

ARTICLE 7 – Authorizations, Qualifications, Insurance (No Employment Relationship)

7.1. The Platform is not an employer, employer’s representative, staffing agency, subcontractor, or commission agent; it only provides matchmaking/planning technology.

7.2. Any required permits/licenses/certificates/qualifications are the responsibility of the relevant Party.

7.3. For household services, social security/occupational safety obligations rest with the Parties. The Platform does not provide/guarantee insurance.

7.4. Risks (work accident/occupational disease/damage, etc.) primarily concern Customer ↔ Service Provider.

ARTICLE 8 – Usage Rules and Prohibitions

8.1. Activities to bypass Prepayment/Platform processes are prohibited.

8.2. Phone numbers may only be used to coordinate the specific order; sharing with third parties and unsolicited marketing are prohibited.

8.3. Prohibited: misleading/incomplete content, abusive pricing, spam, scraping, malware, unlawful data collection, insult/hate speech.

8.4. Upon violations, content may be removed, visibility limited, accounts suspended/terminated, and legal action taken.

ARTICLE 9 – Ratings, Reviews, Ranking

9.1. Reviews must reflect real experience and comply with law and good faith.

9.2. Manipulation/incentivized reviews are prohibited; content may be removed upon suspicion. The Platform is not responsible for review content.

ARTICLE 10 – Intellectual Property

10.1. The Platform’s trademarks, software, designs, and all IP belong to the Platform or licensors; any unauthorized use is prohibited.

10.2. Users warrant they own rights to uploaded content and grant the Platform a simple license for publication.

ARTICLE 11 – Liability Limitations and Disclaimers

11.1. The Platform is not liable for quality, timely/conforming performance, safety, loss/damage, theft, damage from cleaning agents, health/emergencies, non-payment of the Remaining Service Fee, or other disputes between the Parties.

11.2. The Platform is not party to labor/employment claims.

11.3. Despite reasonable technical/organizational measures, the Platform is not liable for outages, data loss, cyberattacks, or indirect damages.

ARTICLE 12 – Prepayment, Cancellation–Refund–Date Change (Reference)

12.1. Refunds and deadlines relating to Prepayment are governed by the “Cancellation–Refund–Date Change Agreement” and are binding.

12.2. For the Remaining Service Fee, the rule of direct payment on service day applies as well as—where applicable—the “single account/channel instruction” and “collection agency (step-in)” rules set in that agreement.

ARTICLE 13 – Personal Data and Cookies

13.1. Personal data are processed per the KVKK Information Notice; the Cookie Policy applies. Explicit consent is collected for non-essential categories.

ARTICLE 14 – Modification, Suspension, Termination

14.1. The Platform may suspend/terminate accounts for security/compliance/operational reasons.

14.2. This Agreement may be unilaterally updated; changes are published on the Platform and take effect upon publication.

14.3. Users may close their account at any time; statutory retention duties remain unaffected.

ARTICLE 15 – Force Majeure

15.1. Unforeseeable events (natural disasters, pandemic, war, broad infrastructure failures, legislative changes, strike/lockout, etc.) constitute force majeure; obligations are suspended during their continuance.

ARTICLE 16 – Notices and Evidence Agreement

16.1. Contractual notices are principally by e-mail. Operational coordination may use the displayed phone numbers; legal acts (objection, termination, claim, submitting evidence, etc.) must be by e-mail.

— Platform notice address: info@temizlikiste.com (if needed KEP: newturk@hs01.kep.tr).

— User notice address: the e-mail declared upon registration (changes must be notified within 7 days; otherwise the former address remains valid).

16.2. Provided there is no server error/bounce, e-mails are deemed received on the sending day, at the latest by end of the next business day.

16.3. The Platform’s commercial books and server/log records constitute conclusive evidence under procedural law.

ARTICLE 17 – Dispute Resolution and Jurisdiction

17.1. Amicable resolution and communication take priority.

17.2. The law of the Republic of Türkiye applies; outside consumer matters, the courts and enforcement offices of Istanbul (Anatolian side) have jurisdiction. Consumer protection rules remain applicable to consumers.

ARTICLE 18 – Interpretation, Severability, Entire Agreement

18.1. Invalidity of any provision shall not affect the validity of the rest.

18.2. This Agreement and the referenced policies/contracts (KVKK Notice, Cookie Policy, Cancellation–Refund–Date Change Agreement, etc.) apply as a whole.

ARTICLE 19 – Entry into Force, Term, Survival

19.1. First entry into force on 01.11.2025; later versions enter into force upon publication on the Platform.

19.2. The Agreement is for an indefinite term while use/membership continues.

19.3. Termination does not affect provisions that by nature survive (IP, liability limits, evidence agreement, jurisdiction, personal-data retention duties, etc.).

User Declaration

The User confirms having read and understood this Agreement and all referenced documents; understands the operating model (package/prepayment), responsibility split, and their own obligations; will fulfill legal/tax/permit-certificate/insurance duties; will act with the diligence of a prudent merchant where applicable, otherwise with the care of a reasonable person and in good faith; the Platform provides only intermediation/technology and is not party to the remaining-payment/employment relationship.

Contact

www.temizlikiste.com | info@temizlikiste.com | KEP: newturk@hs01.kep.tr

TEMIZLIKISTE.COM SERVICE PROVIDER AGREEMENT

Effective Date: 01.11.2025

1) Parties, Definitions and Marketplace Model

1.1. Temizlikiste.com: The operator of the website www.temizlikiste.com and the related iOS/Android applications (together, the “Platform”) is NEWTURK TURİZM TİCARET LTD. ŞTİ.

1.2. Service Provider: A natural or legal person (including team/company) who is a member of the Platform and actually performs cleaning services.

1.3. Customer (User): A user who requests a service via the Platform.

1.4. Package: A pre-defined service bundle specifying duration, team/person count, task scope and material status (with/without supplies).

1.5. Advance / Platform Fee: The intermediation/infrastructure fee paid to the Platform when the order is created.

1.6. Remaining Service Fee: The balance payable on the service day for the service performed under the package.

1.7. Assignment: After a suitable package is created, the appointment of a verified Service Provider by the Platform.

Clarification: The Platform is a marketplace and technology provider, not an employer; it is not a party to the service relationship between Customer and Service Provider.

2) Subject and Scope

2.1. This Agreement governs membership and verification, assignment and service performance, communication method, fees/invoicing, fair use, data protection, intellectual property, liability and dispute resolution.

2.2. It applies together with the Website Terms of Use & Membership Agreement, the Order Cancellation–Refund–Date Change Policy, the Information Notice (KVKK) and the Cookie Policy.

3) Membership, Verification and Account Security

3.1. The Service Provider declares accurate and up-to-date identity, contact, tax and (if any) company information, and provides additional documents/verifications upon request.

3.2. To protect safety and integrity, the Platform may pause profile approval and temporarily restrict or suspend the account.

3.3. The Service Provider is responsible for username/password and account security.

4) Flow (Package Selection → Assignment → Advance Payment → Service Day)

4.1. The Customer selects a suitable package and creates a request with address–date–time information.

4.2. A suitable Service Provider/team is assigned and notified by the Platform.

4.3. The order becomes final once the Advance is paid; the Advance is the Platform service fee.

4.4. The Remaining Service Fee is collected in accordance with Article 9.

5) Communication Method

5.1. After the order is created, the parties’ phone numbers become mutually visible; communication is conducted directly by the parties.

5.2. Any promises, rescheduling and side agreements are the parties’ responsibility.

5.3. Contact details may be used only for coordination of the relevant order; sharing with third parties and unsolicited marketing are prohibited.

6) Package Scope, Duration and Team

6.1. Packages are time-boxed; tasks are performed within the package duration according to the priority stated in the package description. There is no “guarantee” of full completion; work is performed as time allows.

6.2. In team services, team size and task distribution are determined by the package; for safety and efficiency, the Platform may update team composition.

6.3. Out-of-scope work may only be performed with the parties’ explicit consent and for an additional fee.

7) Materials, Access and OHS

7.1. In “with supplies” packages, consumables and basic equipment are provided by the Service Provider; in “without supplies” packages, they are provided by the Customer.

7.2. The Customer provides the correct address, access (door/door code), water/electricity, parking/elevator and a safe working environment.

7.3. Manufacturer instructions and occupational health & safety rules must be followed.

8) Postponement, Cancellation and No-Show

8.1. If postponement or cancellation becomes necessary, the other party is informed within a reasonable time.

8.2. No-show without notice is unacceptable; repeated cases may result in visibility restriction/suspension.

8.3. Rules on Advance refunds and date changes are set out in the Order Cancellation–Refund–Date Change Policy.

9) Remaining Service Fee — Payment Flow, Collection Agency Step-In and Disputes

9.1. By default, the Customer pays the Remaining Service Fee directly to the Service Provider on the service day (cash or bank transfer). Such direct payments do not violate any “single account/channel” rule.

9.2. Single account/channel instruction (special case): For compliance/operational reasons, the Platform may expressly require that the Remaining Service Fee be paid only via the account(s)/channel(s) designated by the Platform (bank account, virtual POS, payment link, etc.). When such instruction is given, payment must be made only through the designated account(s)/channel(s); payments through other channels fall outside the Platform’s responsibility.

9.3. Collection agency step-in: If the Customer delays or refuses payment or a dispute arises—or where the Platform has issued a special instruction—the Platform may collect the Remaining Service Fee as a collection agent. The amount collected, after deduction of any commissions/fees, amounts subject to refund/set-off and statutory deductions, will be paid out to the Service Provider in the reconciliation cycle following confirmation of service completion and necessary verifications.

9.4. Evidence and burden of proof: If a direct payment was made, the Service Provider must provide payment evidence to the Platform, such as a receipt, signed delivery/completion note or bank slip. If no evidence is submitted, the Platform may deem the payment unmade and proceed under 9.3.

9.5. Refund and set-off: In cases of cancellation, date change, partial refund, chargeback or suspected irregularity, the Platform may review, withhold/defer payments and set off/refund amounts in line with the applicable documents and law.

9.6. Payment guarantee scope: The Platform gives no payment guarantee for Remaining Service Fees it did not itself collect. Amounts collected by the Platform are paid to the Service Provider in accordance with this Article.

9.7. Anti-circumvention and exception: Direct payments under this Article are not considered circumvention unless a single-channel instruction has been issued. If payment is taken via a different channel despite such instruction, the account may be restricted/suspended.

10) Fees, Invoicing and Taxes

10.1. The invoice/receipt for the Advance/Platform Fee is issued by the Platform.

10.2. The Service Provider must issue the invoice/receipt for the Remaining Service Fee and is responsible for all tax obligations arising therefrom.

11) Fair Use, Platform Protection and Code of Conduct

11.1. Fake accounts, spam/automated applications, misleading content, review/rating manipulation and attempts to bypass the Platform are prohibited.

11.2. The Platform may take measures such as content removal, visibility restriction and temporary/permanent suspension.

11.3. The name, marks and visuals of Temizlikiste.com may not be used without permission; no impression of being a Platform employee/representative may be created; misleading promotion is prohibited.

12) Limitation of Liability

12.1. The Platform is not liable for service quality, timely/conforming performance, loss/damage, theft, damage arising from chemical products, health/emergency issues, or unpaid Remaining Service Fees—these are matters between the parties.

12.2. The Platform is not a party to employment/labour claims.

12.3. For third-party claims addressed to the Platform, the Service Provider agrees to indemnify the Platform for reasonable losses, costs, administrative fines and attorneys’ fees to the extent of the Service Provider’s fault.

12.4. Despite reasonable technical/organizational measures, the Platform is not liable for interruptions, data loss, cyberattacks or indirect damages.

13) Personal Data and Privacy

13.1. Personal data is processed in accordance with KVKK and the Information Notice; cookie use is subject to the Cookie Policy.

13.2. Phone numbers and personal data may be used only for coordination of the relevant order.

14) Intellectual Property

14.1. All rights in the Platform’s marks, designs, software and content belong to the Platform or its licensors; no unauthorized copying, reproduction or reverse engineering.

15) Force Majeure

Unforeseeable events beyond the parties’ control (natural disasters, epidemics, war, strike, power/infrastructure outages, etc.) constitute force majeure; obligations are suspended during such period.

16) Assignment and Subcontractors

The Service Provider may not assign rights/obligations under this Agreement without the Platform’s written consent; the Service Provider is jointly and severally liable for acts of its personnel/subcontractors.

17) Severability and Waiver

The invalidity of any provision does not affect the validity of the remainder; failure to exercise a right is not a waiver.

18) Notices and Service of Process

The email/phone/postal addresses declared on the Platform by the parties constitute addresses for notices; until updated, notices to previously declared addresses are deemed valid.

19) Effective Date, Changes and Termination

19.1. This Agreement becomes effective upon publication on the Platform; the current version is available on the Platform.

19.2. The Platform may update provisions for security/compliance reasons; changes take effect upon publication.

19.3. In case of breach, the account may be restricted/suspended or terminated.

20) Dispute Resolution and Jurisdiction

Turkish law applies; statutory rules on mandatory mediation for commercial disputes are reserved. The competent courts and enforcement offices are Istanbul (Central).

21) Service Provider’s Declarations and Undertakings

The Service Provider undertakes, among others, to provide accurate information; perform the service diligently and lawfully; exercise utmost care for property; not perform service under the influence of alcohol/drugs; not make arbitrary price changes outside the agreed scope; keep contact details confidential; issue invoice/receipt and fulfil tax liabilities for the Remaining Service Fee; be jointly and severally liable for its personnel; not circumvent Platform processes/fee flows; protect the reputation/marks of Temizlikiste.com and not use them without authorization.

22) Electronic Consent

Clicking “Sign Up”, “Confirm Reservation”, “Accept” and continued use of the Platform constitute electronic acceptance of this Agreement and the documents referenced herein.

Contact: www.temizlikiste.com | info@temizlikiste.com | KEP: newturk@hs01.kep.tr