DISTANCE SERVICE SALES AGREEMENT

(Advance/Platform Fee — Payment by Credit Card or Bank Transfer)

Effective Date: 01.11.2025

Article 1 – Parties and Definitions

1.1. Provider/Platform: NEWTURK TURİZM TİCARET LTD. ŞTİ. (“Platform”)

Address: Cevizli Mah. Tugay Yolu Cad. No:20, Ofisim İstanbul Plazaları, Block A, Floor 9/41, Maltepe / Istanbul / Türkiye

Phone: +90 216 330 38 48 • E-mail: info@temizlikiste.com • Registered E-mail (KEP): newturk@hs01.kep.tr

Website: www.temizlikiste.com • MERSİS No: 0631129991200001 • Data Center: Istanbul / Türkiye

1.2. Consumer (Customer): The natural person who creates an order via the Platform and pays the Advance/Platform Fee.

1.3. Service Provider: The independent person/team/company that actually performs the cleaning service.

1.4. Package: Predefined service content by duration, team size, scope, and material mode.

1.5. Advance / Platform Fee: The consideration collected by the Platform for marketplace/intermediation and digital infrastructure services.

1.6. Remaining Service Fee: The portion of the price, outside the Advance, that will be collected on the service day within the package.

Article 2 – Subject and Scope

2.1. This agreement governs the collection of the Advance/Platform Fee regarding the Consumer’s order under distance service sales and sets out the parties’ rights/obligations.

2.2. The Platform is a marketplace and technology provider, not an employer; it is not a party to the cleaning service contract. Matters regarding the Remaining Service Fee and performance of the service are, as a rule, between Consumer ↔ Service Provider (without prejudice to cases where the Platform issues single-channel instructions or acts as a collection agent).

Article 3 – Pre-Information and Formation of the Agreement

3.1. The Consumer declares that they have read and approved the Pre-Information Form presented before the payment step in electronic form.

3.2. By clicking “Complete Payment”, the Consumer forms this agreement electronically.

Article 4 – Nature and Performance of the Platform Service

4.1. The platform service covers intermediation/infrastructure processes such as package selection screens, creating a request with address–date–time, assigning a suitable Service Provider/team, order tracking, necessary notifications, and making the parties’ phone numbers mutually visible after the order.

4.2. Upon approval of the Advance, performance of the Platform service commences immediately.

4.3. For security/compliance or operational reasons, the Platform may instruct that the Remaining Service Fee be paid via certain channels/accounts or may act as a collection agent (explicitly indicated in order records).

Article 5 – Price, Payment, and Invoicing

5.1. The Advance/Platform Fee is collected by credit card or bank transfer/EFT; amounts are shown inclusive of VAT.

5.2. E-invoice/e-archive for the Advance is issued by the Platform. Documents/invoices for the Remaining Service Fee are issued by the Service Provider.

5.3. Refunds are, where possible, made to the same payment instrument; reflection times of banks/payment institutions are beyond the Platform’s control.

Article 6 – Right of Withdrawal (14 Days) and Exception

6.1. As a rule, the Consumer has a 14-day right of withdrawal.

6.2. However, in service contracts, if performance starts immediately with the Consumer’s explicit consent, the right of withdrawal cannot be exercised (Distance Contracts Regulation Art. 15/1-ğ).

6.3. By approving the Pre-Information Form and this agreement and clicking “Complete Payment,” the Consumer grants explicit consent to immediate performance of the Platform service and accepts that the 14-day right of withdrawal may not be exercised.

6.4. Due to this exception, no proportional deduction applies; the statutory right of withdrawal does not arise/cannot be used.

Article 7 – Cancellation, Refund, and Date Change (Policy Alignment)

7.1. Regardless of statutory rules, the Platform applies the framework below pursuant to the “Order Cancellation – Refund – Date/Time Change Agreement”:

1. 72 hours or more before: Free cancellation or free date/time change.
2. Between 72 and 24 hours: Only the Advance is retained upon cancellation; the balance is refunded. Changes are subject to availability; if not possible, cancellation rules apply.
3. Less than 24 hours: Cannot be cancelled; no refund. The Remaining Service Fee shall be paid to the single channel/account notified by the Platform.
4. No-show/unable to start due to the Service Provider: Except for force majeure, time-window rules apply without exception; no free change or Advance refund.
5. Force majeure: Only events within an officially announced “red-level” disaster/state of emergency (AFAD/Governorate/Municipality or equivalent authority). In such cases, priority is free rescheduling; if not possible, the Advance may be refunded.
6. 7.2. Requests outside early/free conditions are evaluated in line with the closed list and evidence standards in the said agreement.
7. 7.3. The Platform does not hold escrow and provides no payment guarantee for Remaining Service Fees not collected by the Platform. If the Platform acts as a collection agent, collected amounts are transferred to the Service Provider per contractual terms.

Article 8 – Complaints and Disputes

8.1. Application channels: info@temizlikiste.com / +90 216 330 38 48.

8.2. For consumer transactions, provisions regarding Consumer Arbitration Committees/Consumer Courts and mandatory mediation remain reserved; the competent venue is Istanbul (Central/Anatolian) relevant judicial authorities.

8.3. Governing law: Law of the Republic of Türkiye.

Article 9 – Personal Data and Cookies

9.1. Personal data are processed in accordance with the PDP (KVKK) Notice; phone numbers are visible only for coordination of the relevant order; unsolicited commercial communication is prohibited.

9.2. Use of cookies/SDKs is subject to the Cookie Policy; explicit consent is obtained for non-essential categories, and preferences are manageable at any time.

Article 10 – Final Provisions

10.1. This agreement is applied together with the Site Terms and Membership Agreement, Service Provider Agreement, and the Order Cancellation – Refund – Date/Time Change Agreement, and forms an integral part of these texts.

10.2. In the event of conflict, this agreement prevails on matters related to the Advance/Platform Fee; for other matters, the relevant special text governs.

10.3. The Platform may update the text for security/compliance/operational reasons; it becomes effective upon publication.